Sometimes it can happen that an error message appears despite entering the correct e-mail address. In this case, please change your password. Please note that passwords with umlauts are currently not accepted.
How to change your password:
Go to our homepage (example for German customers: https://www.lemonswan.com)
Click on "Log in" at the top right.
Select "Forgot your login details?" and follow the instructions on the next page.
You will receive an e-mail from us with a link to reset your password.
Still having problems despite changing your password?
If the problems persist, please contact our customer service team using the contact form in the Service Centre. Describe the error message you are receiving as precisely as possible so that we can help you quickly.